Customer Service and Sales Support Agent (Dutch- English) - Warmond

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Plaatsingsdatum 03-09-2018 Functiecategorie Commercieel - Ondersteunend / S...
Standplaats Warmond Niveau -
Opleidingsniveau MBO Dienstverband -
Uren 32 - 40 Salaris -

Do you speak Dutch & English and have great interest for Customer Service & Sales Support and would you like to work for our worldwide surf & snow brand O’Neill? Then we are looking for you!

Customer Service and Sales Support Agent

Full time - 40 hours per week

The job:
As Customer Service and Sales Support Agent you execute all operational and tactical support tasks in the allocated geographical area in Europe for both Wholesale and E-Commerce Customers. You are proactively managing inquiries, orders and complaints to customer relationships while keeping the responsible departments informed on customer related issues. Besides that you provide administrative support to the Sales Team.

Your responsibilities:

  • Executing and coordinating customer order process with maximum accuracy
  • Performing customer claims and returns
  • Responding to customer queries
  • Monitoring the status of open orders. Taking ownership of post-delivery customer service needs
  • Pro-Actively informing customers with timely information e.g. irregularities in shipments and deliveries
  • Planning deliveries in conjunction with the sales and shipping department
  • Setting up new customers and maintain data accuracy in our customer database
  • Take ownership of a pre-defined group of Customers


Who are you?

  • 2 to 3 years of experience in Customer Services in the fashion industry
  • Think and act on MBO level;Knowledge of MSOffice and good Basic knowledge of Excel
  • Preferable M3 Lawson knowledge

You take initiative and are a team player. With qualities such as result driven, accuracy and flexible you can show your added value within the Customer Service team.

Who will you work for?
O’Neill, the original Californian surf, snow and lifestyle brand, was founded in 1952 and can be found all over the world. O’Neill Europe is responsible for the design of the European collection, sourcing of the collection in the Far East and sales throughout Europe, partly through wholly owned subsidiaries and partly through distributors. The company is headquartered in Warmond, the Netherlands.


A challenging position in a dynamic and young environment. We have short communication lines, encourage new ideas and offer a creative place to work.

The CS and Sales Support department consists of five teams across Europe: three in the Netherlands, one in Belgium and one in Germany. We service O’Neill customers on a B2B and B2C level, giving daily tasks an exciting but challenging spin. Further, we also support our local Sales Team always keeping the focus on the best customer service possible.

Please send in your resume and motivation letter by using the apply button below. If you have any questions, please contact Jeroen Wassing, Team Lead Customer Service O’Neill Europe B.V. via +31(0)71-5600800.



Meer informatie
Deze vacature betreft een fulltime functie.

Functiecategorie(ën) Commercieel - Ondersteunend / Support / Helpdesk
Branch(es) Detailhandel / Groothandel
Provincie(s) Nederland
Trefwoorden Customer Service, Sales Support, order management


Contactpersoon Jose Merx